Fuel Hive Cancellation Policy
Effective Date: 01/04/2025
Fuel Hive is a platform that connects users with independent vendors offering healthy meals, supplements, ready-made meals, and convenience products. As each vendor operates independently, cancellation terms may vary depending on the vendor you order from.
1. Vendor-Managed Cancellations
All cancellations are handled directly by the vendor. Fuel Hive does not process or approve cancellations on behalf of vendors. Users must refer to each vendor's cancellation policy before placing an order.
2. How to Cancel an Order
- Cancellation requests must be made directly to the vendor.
- Contact the vendor using the contact details provided in your order confirmation or vendor profile.
- Vendors may have cut-off times for cancellations, especially for freshly prepared meals or time-sensitive products.
3. Vendor Cancellation Policies
- Vendors may have specific policies regarding cancellations, refunds, or order changes.
- Some vendors may not accept cancellations after an order has been prepared or dispatched.
- It is the user's responsibility to check the vendor's cancellation terms before completing an order.
4. Fuel Hive's Role
Fuel Hive acts solely as a platform provider and is not responsible for approving, rejecting, or processing cancellations. However, if you experience difficulty contacting a vendor or resolving a cancellation issue, you may reach out to us at info@fuel-hive.com, and we will assist you in communicating with the vendor.
5. Refunds on Cancellations
- Whether a cancellation results in a refund depends on the vendor's individual policy.
- Some vendors may offer partial refunds if the cancellation occurs after preparation has started.
- Refunds, if applicable, are processed directly by the vendor.
6. Important Notes
- Always review the vendor's cancellation policy prior to ordering.
- For urgent or time-sensitive cancellations, contact the vendor as soon as possible to maximize the chance of approval.