Fuel Hive Shipping & Delivery Policy

All shipping, delivery times, and associated charges are managed individually by each vendor on the Fuel Hive platform. Vendors may offer different delivery speeds, methods, and pricing based on their location, capacity, and product type.

• Delivery times vary between vendors and will be displayed at checkout or on the vendor's profile.
• Vendors are responsible for providing accurate delivery time estimates.
• Some vendors may offer same-day or next-day delivery, while others may require additional preparation time (especially for fresh or steam-prepared meals).
• Please check each vendor's delivery information carefully when placing your order.

• Deliveries may be handled by vendors directly, third-party couriers, or collection points, depending on the vendor.
• You will receive delivery or collection instructions directly from the vendor after placing your order.

• Shipping fees are determined by each vendor individually and will be displayed before checkout.
• Some vendors may offer free delivery based on order value, location, or promotions.

Fuel Hive does not manage or guarantee shipping times or delivery quality.

We provide the platform for vendors and customers to connect. Any questions, delays, or delivery issues should be communicated directly with the vendor.

If you experience persistent issues, you may contact our team at info@fuel-hive.com and we will assist in communicating with the vendor.

• Order tracking, if available, will be provided by the vendor.
• For vendors without tracking, you will receive delivery status updates directly from them.

In the case of late, missed, or damaged deliveries:

• Please contact the vendor first.
• If unresolved, Fuel Hive can assist as a mediator, but is not responsible for the outcome of individual vendor deliveries.